Shipping & Delivery Time
We’re happy to be able to ship world wide from The Netherlands.
’Free shipping for all orders > € 100,- worldwide’ ~> Note - Use promo code FREESHIP at checkout.
-The Netherlands we charge €5.95,
-Belgium and Germany €9.95
-France, Monaco, Austria, Denmark, Finland, Sweden, Italy, Spain, UK, Switserland & Luxembourg € 14,95
-Us, Canada & rest of the world€ 19,95 shipping costs.
If you need to change your shipping address before your order is shipped please promptly email info@shop-supernovae.com. We are not able to redirect orders once they are in transit, in this event please contact the carrier and reference your tracking number for any special delivery requests.
Delivery time within the Europe and UK your package will usually be delivered to the specified address in the Netherlands between 1 to 3 workingdays, Europe 3-9 working days. Delivery times may be slightly longer at this time.
Orders out of Europe, like Canada, US, Australia and the rest of the world. Your package will delivered to the specified address between 7 to 14 working days after shipment. Also, delivery times may be slightly longer at this time.
Order tracking
All orders are shipped with track & trace. You will receive an email with your tracking number.
(Please note: for orders outside the EU, you may have to pay import costs upon receipt).
Incorrect or half-filled address is for your own account, and we are not liable for delays, loss and damage caused by Post NL, but we’ll make sure that your order will reach you.
Returns
Return Cost
In case of exchange and return, the shipping costs are for you unless it concerns a defect. When resending, the shipping costs are for our account.
14 Days to Return
From the moment you receive the order at home, you’ll have your order in sight for 14 days. Within this period you can try on the article and view it at your leisure. After the expiry of the 14 days, the purchase agreement is binding. If you are not satisfied with the item, you can exchange or return it within the trial period.
Notify by e-mail within 14 days of receipt that the jewelry does not meet your expectations or that there is a defect in the jewelry. We’re ready to assist you with your return.
*Notifications for returns: info@shop-supernovae.com.
Returns and Exchanges
For exchange, you can return the order as stated above and order the right product on our website. After we receive the return we will refund your money within 14 business days.
Please enclose an accompanying note with your name, address and order number.
Items that are returned must not be worn and damaged. The items must be returned in safe packaging and always in a box.
We adore you for taking good care of our products in advance.
For any other questions, just send an e-mail to info@shop-supernovae.com. We’re always happy to help.